What is the standard allergy-alert procedure from guest to kitchen?

• A. Acknowledge allergy and wait until after the meal to inform the kitchen.
• B. Acknowledge allergy, document specifics, inform kitchen with details, request any special utensils or prep methods, verify safety before serving.
• C. Document only the allergy and let the kitchen handle it without details.
• D. Inform the guest to avoid the item and proceed as normal.

Answer: (B)

Clear, proactive communication about allergies from guest to kitchen is essential to prevent dangerous exposure. When a guest discloses an allergy, acknowledge it and take it seriously. Document specifics: the exact allergen, the menu item, any ingredients that might contain hidden traces, and the guest’s reaction history or severity. Pass all of this to the kitchen with clear instructions about what to avoid and what needs to be substituted or changed. Request any special utensils or prep methods to prevent cross-contact, such as using separate utensils, sanitized cookware, dedicated prep surfaces, or separate sauces. Before delivering the dish, verify with the kitchen that the modifications have been implemented and confirm with the guest that the dish is safe to eat. This process protects the guest and ensures accountability across the service team. Anything less can lead to incomplete information, missed substitutions, or cross-contact.