What is the best practice for repeating an order back to the guest?

• A. Repeat the core items only and omit modifications.
• B. Repeat the order back clearly and slowly, including all modifications and allergies, before submitting.
• C. Submit the order and confirm later.
• D. Rely on memory and ask the guest to remind you.

Answer: (B)

Repeating the order back clearly and slowly, including all modifications and allergies, before submitting ensures accuracy and guest safety. This approach catches any mishearing or missed details, so the kitchen receives exactly what was requested and any potential allergens are clearly communicated. It also gives the guest a final check, which builds trust and reduces the chance of errors or omissions later.

If only the core items are repeated and modifications are omitted, important changes like substitutions, special instructions, or allergy needs can be missed, leading to the wrong dish or dangerous exposures. Submitting the order and confirming later introduces the risk of miscommunication and delays, while relying on memory is prone to forgetfulness and mistakes.