How do you respond to a guest who reports their dish is undercooked?

• A. Tell the guest to wait and finish the dish as is.
• B. Apologize, check with the kitchen, offer to remake or replace, and provide an updated ETA.
• C. Deny any issue and ask them to wait without updates.
• D. Offer a discount and leave it as is.

Answer: (B)

Responding to a guest who reports an undercooked dish centers on empathy, responsibility, and timely corrective action. Start with a sincere apology to acknowledge their concern and reassure them that safety and quality matter. Then check with the kitchen to confirm the issue and determine the best remedy. Offering to remake or replace the dish ensures the guest receives food cooked properly and upholds food-safety standards. Providing an updated ETA helps set expectations and reduces frustration, while a follow-up check shows you care about their experience.

Telling the guest to wait and finish the dish as-is misses the safety aspect and delays resolution. Denying the issue and leaving them waiting without updates leaves them uncertain and unhappy. Offering only a discount without correcting the dish leaves the problem unresolved and can undermine safety and trust.